0800 193 0363Free consultation

Privacy policy

Updated 10 October 2026.

Who we are and how to contact us

Ryan Clilverd trading as Shutter Master supplies and installs made-to-measure shutters and is the data controller responsible for the personal information described in this notice. Our business and correspondence address is 23 Forest Close, Baughurst, RG26 5PB. For privacy questions or to exercise your rights, email sales@shuttermaster.co.uk or call 0800 193 0363.

The information we collect

When you enquire, we collect the details you provide, such as your name, email address, telephone number, postcode and message. If you arrange a consultation or place an order, we also use your installation address, appointment details, window measurements, chosen specification, quotations, order records, invoices, payment-status records and relevant correspondence. Photographs you send or that are taken for measuring, installation or aftercare may form part of the job record.

When you subscribe to our newsletter, we collect your email address and records of your subscription, confirmation and withdrawal. Our website hosting and form services may process technical information such as your IP address, request time and browser details to deliver the service, prevent abuse and investigate faults.

Where information comes from

Most information comes directly from you through our forms, telephone calls, email, messages or consultations. We may also receive an enquiry you submit through a social-media lead form, or contact information from someone referring you. Where someone refers another person, they should have that person's permission to share their details.

How we use your information and our lawful bases

  • Enquiries, consultations and quotations: to respond to your request and take steps at your request before entering a contract.
  • Orders, installation and contractual aftercare: to perform our contract with you.
  • Accounts and legal requirements: to meet applicable accounting, tax and other legal obligations.
  • Business administration, security and claims: our legitimate interests in managing enquiries and records, keeping services secure, preventing misuse and establishing or defending legal claims. We consider the effect on your rights when relying on these interests.
  • Email newsletters: your consent. Newsletter signup uses a confirmation email; submitting an enquiry does not subscribe you to marketing.
  • Identifiable photographs or testimonials used in marketing: we seek permission before publishing them for this purpose.

Marketing choices

You can withdraw newsletter consent at any time using the unsubscribe link in an email or by contacting us. Withdrawal does not affect earlier lawful processing. We may retain a limited record of your opt-out so that we can respect it. Service messages about an enquiry, appointment, order or warranty are separate from marketing.

Payments

Shutter Master does not collect or store customer card numbers or bank-account details. Payments are made by bank transfer, through Tide’s card-payment service or through our business PayPal account. We do not receive the card credentials entered into those payment services. We retain invoices and records of payment status for administration and accounting.

Who may receive information

Relevant team members use information to manage your enquiry and job. New enquiry and job records are managed in our IONOS-hosted CRM. Older records for completed jobs and enquiries that did not become orders are held in a legacy Dropbox Plus archive. Access to this archive is limited to Ryan and Laurette, and its folders are not shared with others. We use IONOS email, accessed through our CRM or the Microsoft Outlook desktop app, for customer correspondence. Service providers also process information needed to deliver these services and handle payments. Tide and PayPal process payments under their own privacy arrangements. We share the details needed with suppliers or installation support where necessary to fulfil your order, and with professional advisers or authorities where required for accounts, legal obligations or claims. We do not sell your personal information.

External services you choose to use, such as social-media sites, WhatsApp or a payment provider, have their own privacy notices. Follow a link to those services only if you are comfortable with their terms.

How long we keep information

Unsuccessful enquiries and quotations are retained for up to 12 months after the last meaningful contact, unless an ongoing enquiry, dispute or legal obligation requires longer retention.

Completed-job records are kept for longer where necessary to support the applicable warranty, aftercare, further work, accounting obligations or potential claims. We review these records annually and remove or anonymise information that no longer has a necessary purpose. A possibility of future work alone does not justify keeping every item indefinitely.

Newsletter details are kept while you remain subscribed. After you unsubscribe, we may retain a minimal opt-out record to respect your marketing preferences. Accounting records are retained for the legally required period. Technical and security records are kept only as long as needed for fault investigation, security and abuse prevention. Relevant records may be retained longer where a dispute or legal requirement applies.

Cookies and website technology

We use essential technology to remember your cookie choices and operate our enquiry forms. Optional analytics and advertising tracking stays off until you choose to allow it.

With your analytics permission, Google Analytics measures visits and actions such as successful enquiry submissions, contact-link clicks and brochure downloads. With your advertising permission, Google Ads and Meta Pixel measure advertising responses and may support personalised advertising. These providers may process online identifiers, device information and browsing activity under their own privacy policies. We do not send the names, addresses, email addresses, phone numbers or messages entered in our forms to these tracking tools.

You can accept, reject or choose categories, and change your decision using Cookie preferences in the footer. Your choice is remembered on this browser for six months. Google Analytics cookies can last up to two years; advertising cookie durations vary by provider. Rejecting optional tracking does not prevent enquiries, newsletter signup or brochure downloads. The private CRM uses separate essential login technology.

Google privacy policy · Meta privacy policy

Security and overseas processing

We restrict access to business systems and use appropriate measures to protect personal information. No online service can guarantee complete security. Dropbox states that it may store and process information in the United States and other countries. Its privacy notice describes transfer mechanisms including the UK Extension to the EU–US Data Privacy Framework and contractual safeguards, where applicable. IONOS’s data-processing agreement provides for processing in the UK or European Economic Area, with processing in other countries where necessary to provide the service and subject to applicable data-protection requirements. Two-factor authentication is enabled on our Dropbox account. Further information about Dropbox’s processing and transfer arrangements is available in its privacy policy. You can contact us for information about overseas processing and the relevant safeguards.

Your rights

Depending on the circumstances, you may ask for access to your information, correction, erasure, restriction of use or a portable copy of information you have provided. These rights are subject to legal conditions and exemptions. We may need to confirm your identity before responding.

You have the right to object to processing based on legitimate interests. You can object to direct marketing at any time. Contact us using the details above.

If you are unhappy with our handling of your information, please contact us. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Providing information

We need contact and job details to respond to enquiries, arrange visits and fulfil orders. Without the necessary information we may be unable to provide those services. Newsletter signup is optional. We do not use these website forms to make automated decisions that have legal or similarly significant effects on you.

Changes to this notice

We will update this notice when our services or data-handling practices change and show the revised date here.