1. Who we are

Shutter Master is operated by Ryan Clilverd trading as Shutter Master.

We supply and install made-to-measure window shutters and related products.

Website: www.shuttermaster.co.uk
Email: sales@shuttermaster.co.uk
Telephone: 0800 193 0363
Location: Tadley, Hampshire, United Kingdom

Ryan Clilverd trading as Shutter Master is the data controller responsible for the personal information described in this policy.

2. Information we collect

Depending on how you contact or use our services, we may collect:

Your name, address, postcode, email address and telephone number.

Information provided through our contact, quotation and consultation forms.

Details about your property, rooms, windows and shutter requirements.

Photographs, measurements and other information supplied for a quotation.

Appointment, quotation, order, installation and warranty information.

Payment and transaction information. We do not normally retain complete payment-card details.

Messages and correspondence sent by email, telephone, text message, WhatsApp or social media.

Website information such as your IP address, device, browser, pages visited, referring source and actions taken.

Cookie, advertising and consent information.

3. How we use your information

We may use your information to:

Respond to questions and quotation requests.

Arrange surveys, appointments and installations.

Prepare quotations and process orders.

Supply, install and provide aftercare for our products.

Take payments and maintain accounting records.

Contact you regarding an enquiry, appointment, order or warranty matter.

Improve our website, advertising and customer service.

Measure the effectiveness of our Google, Facebook and Instagram advertising.

Prevent spam, fraud, misuse and security problems.

Meet our legal, tax and regulatory obligations.

Send marketing communications where you have consented or where the law otherwise allows us to do so.

4. Our lawful bases

We rely on one or more of the following lawful bases:

Contract: to provide quotations, take steps requested before entering a contract and fulfil customer orders.

Legal obligation: to maintain accounting, tax and other records required by law.

Legitimate interests: to respond to enquiries, manage our business, provide customer support, prevent fraud and improve our services, where these interests do not override your rights.

Consent: for non-essential advertising and tracking technologies and for marketing where consent is required.

You can withdraw consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies. Some are necessary for the website to work. Others are used only after you provide consent.

With your permission, we may use:

Meta Pixel: to measure visits, enquiries and the effectiveness of advertising on Facebook and Instagram, and to help create relevant advertising audiences.

Google Ads and Google Tag Manager: to measure website use, enquiries and advertising performance.

WhatsApp and GetButton contact tools: to provide website contact functionality. These third-party services may receive device and usage information when loaded.

IONOS website services: to host and operate the website and provide security, consent and website functionality.

Advertising technologies may receive information such as your IP address, device and browser information, pages visited and actions performed. Depending on your settings and relationship with those providers, they may associate this information with an existing account.

You can accept or refuse non-essential technologies through our privacy banner. You can later change or withdraw your choice using the privacy or cookie settings available on the website.

We do not intentionally activate Meta Pixel or other non-essential advertising tracking before the necessary consent has been given.

6. Sharing your information

Where necessary, we may share relevant information with:

Shutter manufacturers, suppliers and delivery providers.

Payment processors and banking providers.

Website hosting, email, telephone and IT providers.

IONOS, Google, Meta, WhatsApp and GetButton where their services are used.

Accountants, insurers and professional advisers.

Regulators, courts, law-enforcement bodies or public authorities where required by law.

Contractors working for Shutter Master who require the information to provide an authorised service.

We do not sell your personal information.

7. International transfers

Some technology providers, including Google and Meta, may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect the relevant provider to use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.

8. How long we keep information

We retain information only for as long as reasonably necessary:

General enquiries that do not become orders are normally retained for up to 24 months.

Quotations, orders, invoices and accounting records may be retained for at least six years to meet legal and tax requirements.

Installation and product records may be retained for the relevant warranty period and as reasonably required to deal with aftercare or legal claims.

Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required.

Cookie and consent records are retained for an appropriate period to record your preferences and demonstrate compliance.

Information may be retained for longer where required by law or where necessary for an ongoing dispute or legal claim.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

Access is limited to people and service providers who reasonably require the information for the purposes described in this policy.

10. Your rights

Depending on the circumstances, you may have the right to:

Ask for a copy of your personal information.

Ask us to correct inaccurate or incomplete information.

Ask us to delete information.

Ask us to restrict how information is used.

Object to certain uses of your information.

Receive certain information in a portable format.

Withdraw consent at any time.

Complain to the Information Commissioner’s Office.

Some rights are subject to legal conditions and exceptions.

To exercise your rights, email sales@shuttermaster.co.uk. We may need to verify your identity before completing a request.

11. Complaints

Please contact us first if you have concerns about how we use your information, and we will try to resolve the matter.

You can also complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

12. Third-party websites

Our website may link to websites or services operated by other organisations. Their use of personal information is governed by their own privacy policies, and we are not responsible for their content or privacy practices.

13. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will be displayed on this page with its revision date.